[Remote] Customer Support Engineer

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a leading organization in SaaS security that focuses on preventing data breaches. The Customer Support Engineer role involves troubleshooting complex technical issues, managing cases, and synthesizing customer feedback to enhance product offerings and support functions.ResponsibilitiesRespond to customer inquiries through the support queueDebug issues, create reproducible test cases, and validate fixes and workaroundsDiagnose and resolve customer problems with assistance from product and customer success teamsOwn case management through resolution, coordinating with product, engineering, and customer success teamsTrack support metrics and share insightsDevelop deep expertise in the organization’s platform and productsContribute to building and improving the support organization and processesAdvocate internally for customer issuesEnsure customers derive maximum value from their deploymentSkills1-2 years of technical support experienceExperience with ZendeskAbility to triage, diagnose, and resolve customer support requestsStrong attention to detail, process, and qualitySelf-motivated with the ability to learn complex technical concepts independentlyConversationally fluent in spoken and written EnglishFour years of combined experience in technical support or software developmentAbility to translate technical concepts into business solutions for customersFamiliarity with SaaS products like Salesforce, M365, Zoom, Box, ServiceNow, or WorkdayBackground or interest in security engineering and new technologiesBenefitsStock options available as part of the compensation packageHome office stipendGenerous paid time off, paid company holidays, and floating holidaysPaid parental leave, paid sick time, and paid family leave for applicable statesHealth insurance covering medical, dental, and vision with HSA optionEmployee assistance program and company-provided life insuranceSupplemental life insurance options, AD&D, STD/LTD401(k) and Roth retirement savings plansMonthly wellness benefit reimbursementCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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