Remote Customer Support & Data Entry Specialist
We're seeking a highly skilled and motivated Customer Support & Data Entry Specialist to join our team in a fully remote role. As a key member of our operations team, you will provide exceptional customer service, handle inbound and outbound customer inquiries, and perform data entry tasks with accuracy and efficiency. If you're a detail-oriented, analytical, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
About Us: At CareMetx, we're dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to make a positive impact on the lives of patients, and we're looking for talented individuals to join our team.
Job Summary: As a Customer Support & Data Entry Specialist, you will be responsible for handling customer service inquiries, resolving problems in a timely manner, and performing data entry tasks with accuracy and efficiency. You will work closely with our operations team to ensure seamless customer experiences and contribute to the success of our organization.
Key Responsibilities:
Handle inbound and outbound customer service inquiries via telephone, email, or other channels
Resolve customer complaints and issues in a timely and professional manner
Perform data entry tasks with accuracy and efficiency, including creating and editing patient records
Initiate outbound calls to patients, prescribers, or partners to collect information or provide updates
Document all interactions in our database system and escalate issues as necessary
Adhere to quality, production, and turnaround standards associated with assigned programs
Report adverse events and other issues in accordance with company policies and procedures
Requirements:
High school diploma or equivalent required
1+ year of experience in a call center or customer service environment preferred
Knowledge of medical terminology and experience in specialty pharmacy, pharmacy benefit management, or patient assistance programs a plus
Excellent communication, analytical, and problem-solving skills
Ability to work independently and as part of a team
Strong attention to detail and ability to meet deadlines in a fast-paced environment
Proficiency in Microsoft Office applications and ability to learn new software systems
What We Offer:
Competitive salary and benefits package
Opportunity to work with a dynamic and growing company
Flexible remote work arrangement
Professional development and growth opportunities
Collaborative and supportive team environment
How to Apply: If you're a motivated and customer-focused individual who is passionate about making a difference, please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
Apply Now | Learn More About Our Company
Apply Now
About Us: At CareMetx, we're dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to make a positive impact on the lives of patients, and we're looking for talented individuals to join our team.
Job Summary: As a Customer Support & Data Entry Specialist, you will be responsible for handling customer service inquiries, resolving problems in a timely manner, and performing data entry tasks with accuracy and efficiency. You will work closely with our operations team to ensure seamless customer experiences and contribute to the success of our organization.
Key Responsibilities:
Handle inbound and outbound customer service inquiries via telephone, email, or other channels
Resolve customer complaints and issues in a timely and professional manner
Perform data entry tasks with accuracy and efficiency, including creating and editing patient records
Initiate outbound calls to patients, prescribers, or partners to collect information or provide updates
Document all interactions in our database system and escalate issues as necessary
Adhere to quality, production, and turnaround standards associated with assigned programs
Report adverse events and other issues in accordance with company policies and procedures
Requirements:
High school diploma or equivalent required
1+ year of experience in a call center or customer service environment preferred
Knowledge of medical terminology and experience in specialty pharmacy, pharmacy benefit management, or patient assistance programs a plus
Excellent communication, analytical, and problem-solving skills
Ability to work independently and as part of a team
Strong attention to detail and ability to meet deadlines in a fast-paced environment
Proficiency in Microsoft Office applications and ability to learn new software systems
What We Offer:
Competitive salary and benefits package
Opportunity to work with a dynamic and growing company
Flexible remote work arrangement
Professional development and growth opportunities
Collaborative and supportive team environment
How to Apply: If you're a motivated and customer-focused individual who is passionate about making a difference, please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
Apply Now | Learn More About Our Company
Apply Now