[Remote] Customer Support Consultant - Reference Labs

Note: The job is a remote job and is open to candidates in USA. IDEXX Livestock Diagnostics is an innovation leader in veterinary diagnostics and is seeking a Customer Support Consultant to be the direct line between the company and its customers. This role involves answering inquiries, resolving issues, and providing support to veterinary professionals to ensure the health of pets.ResponsibilitiesYou will act as the liaison between customers and the IDEXX laboratoriesAs a member of this team, you will answer customer questions and quickly and effectively resolve issuesYou will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samplesSkillsFluent in both French and EnglishHighly motivated, goal-oriented, and a strong collaboratorProven track record of providing extraordinary customer serviceExperience in a technically related field, veterinary practice, laboratory setting, and/or contact center environmentStrong computer and technical skillsMaster problem solver with fine attention to detailStrong organizational skills in a multi-tasking environmentAbility to learn quickly and apply skills and abilities to a variety of customer interactionsSuperb listening and communication (verbal and written) skillsStrong interpersonal skills with the ability to establish rapport quicklyAbility to be on the phone for 8 hours a day in a quiet workspace or officeSchedule flexibility to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basisReliable and dependable attendanceAssociate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline or equivalent combination of education and experienceBenefitsEligible for annual bonusHealth / Dental / Vision BenefitsCompany OverviewDiagnostic tests and services to monitor the health of herd and flock animals worldwide. It was founded in undefined, and is headquartered in Westbrook, Maine, US, with a workforce of 5001-10000 employees. Its website is https://www.idexx.com/en/livestock/.Company H1B SponsorshipIDEXX Livestock Diagnostics has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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