[Remote] Customer Support B2B - Night Shift

Note: The job is a remote job and is open to candidates in USA. Fourvenues is a tech platform revolutionizing the nightlife industry by providing a comprehensive solution for venues to manage their operations. They are seeking a Customer Support B2B professional who will proactively manage relationships with clients, optimize their use of the platform, and collaborate with internal teams to enhance product offerings.ResponsibilitiesContinuous learning of the product and its verticals (POS, Cashless, Box Office, etc.), as well as the context of each market, promoter, and venueProactive management of relationships with promoters and venues to optimize their use of the platformAgile and efficient use of internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) guaranteeing compliance with the department's SLAsAnalysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experienceClear and documented internal communication to ensure correct escalation of incidents and continuity between shiftsActive collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolutionAccurate identification of customer needs and implementation of effective, simple, and scalable solutionsSkills1–2 years of proven experience in Customer Support or Customer Success roles, ideally in SaaS or B2B tech environmentsProficiency in English and a strong ability to learn other languagesDegree in Communication, Business Administration (ADE), Tourism, or Marketing, or background/experience in technical supportAvailability for rotating shifts (4x3x2), including weekends and holidaysExceptional oral and written communication skills, with the ability to explain complex technical concepts in a clear and simple mannerMaintain calmness and empathy in high-pressure situationsStrong command of Google Workspace or equivalent toolsValued experience with CRMs (Hubspot) and ticketing platforms (Zendesk, Freshdesk, etc.)Autonomy and critical prioritization: self-management skills, focus on results, and efficient management of high volumes of inquiriesCritical thinking: structured problem analysis, root-cause investigation, and adaptation to new approachesFlexibility and adaptation to change: willingness to work in dynamic and constantly evolving environmentsGenuine passion for customer service, the SaaS ecosystem, nightlife/entertainment, and technologyProactive attitude oriented toward creating a positive impact within the team and on the customer experienceBenefitsAnnual bonuses for those who significantly contribute to Fourvenues' success.Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training.MacBook laptop and high-resolution monitors to maximize your potential.Private health insurance to promote your peace of mind and well-being.Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.Extra vacation days for special occasions like birthdays, holidays, or unique events.Company OverviewFourvenues is the tech partner of the nightlife industry (nighctlubs, festivals, beach clubs & lounges) It was founded in 2018, and is headquartered in Castellón, Comunidad Valenciana, ESP, with a workforce of 51-200 employees. Its website is https://www.fourvenues.com/.