[Remote] Customer Support Associate, Book Fairs - Seasonal Full Time

Note: The job is a remote job and is open to candidates in USA. Literati is a modern children’s book company focused on building reading skills in kids. As a Seasonal Full-Time Support Associate, you will provide exceptional customer service to support school book fairs and help facilitate book orders, ensuring each school is well taken care of during peak seasons.ResponsibilitiesAnswering customer inquiries via phone and emailProviding personal customer service to the contact running the book fair at the schoolChecking in with the contact at the school to help run their fairDistributing resources to the book fair contact to assist in book fair planning and operationProviding internal support for Business Development Reps and Account ManagersUsing Google Sheets, Slack and SalesforceFacilitating customer requests to ensure the fairs stay stocked through their durationUpdating the CRM as customer inquiries are solvedOperating and helping instruct customers on how to use the Square registerSkillsExcellent communication and interpersonal skillsComfortable providing support via phone and emailAbility to work independently and as part of a teamStrong attention to detail and accuracyAbility to prioritize, multitask and stay organizedComfortable following documented processes and workflowsProficient in using resources to provide great customer serviceExperience answering phones and emailsStrong organizational skillsFlexibility to change tasks throughout the dayBenefitsAccess ongoing professional development opportunities to enhance your skills and advance your career.Enjoy a flexible and supportive work environment that encourages work-life balance and fosters a sense of community and collaboration.Company OverviewLiterati provides educational subscription book services. It was founded in 2017, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://literati.com/.



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