[Remote] Customer Support Associate (12am - 8am EST shift)

Note: The job is a remote job and is open to candidates in USA. Empower is a fast-growing startup focused on transforming the gig economy for drivers. They are seeking Customer Support Associates to address and resolve driver and rider issues on their platform, ensuring high levels of customer satisfaction.ResponsibilitiesMaintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applicationsEnsure timely correspondence with customers via phone and emailIdentify customer needs and address their problems with a positive attitudeEscalate issues and trends that require broader attentionPrepare and present product/service recommendations that will decrease the volume of customer issues in the futureSkillsDetail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quoPolished written and verbal communication skillsStrong organizational skills and the ability to multitaskProficiency in CRM software and ticketing systems such as ZendeskTeam-first mentality and a professional attitudeFlexible schedule, allowing for night work (midnight to 8 AM EST) and potential weekend shiftsYou exhibit patience when handling tough situationsYou take a startup (all-hands-on-deck), 'I bust my butt because I love it' approachExperience in a customer support role or call center environmentExperience at a startup or in a similarly intense environmentFamiliarity with for-hire transportation industry and gig economyBenefitsEquityPerformance-based bonusCompetitive benefits packageBeing part of a great team to better the lives of gig workersWork from homeCompany OverviewEmpower is a software company that operates and provides a ridesharing platform. It was founded in 2018, and is headquartered in Mclean, Virginia, USA, with a workforce of 11-50 employees. Its website is https://driveempower.com/.