[Remote] Customer Support Agent

Note: The job is a remote job and is open to candidates in USA. Triumph is a company focused on collectibles trading and real-money gaming platforms. They are seeking a Customer Support Agent to manage user inquiries, troubleshoot issues, and advocate for users while contributing to the improvement of the support team. This role is fully remote, allowing employees to work from anywhere.ResponsibilitiesRespond to user inquiries across our support channels with speed, empathy, and accuracyTroubleshoot issues related to games, payments, and in-app features for Rips and Triumph ArcadeAdvocate for users internally by surfacing recurring problems so we can fix root causesSpot trends in user feedback and escalate them so we can stay ahead of issues as we growContribute ideas and improvements that help the support team scale for the futureSkillsDigital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quicklyAvailability to work a full time 40-hour weekly scheduleStrong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situationsDemonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing qualityYour own computer and a reliable internet connectionPrevious customer support experience is a plusFamiliarity with the TCG and/or gaming world is a plusBenefitsWork from anywhere. A fully remote role with a supportive online work environment and a team that has your back.We promote from within. Our support leadership and managers come from internal employees who started right where you will.The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.Company OverviewTriumph is a game-developing software firm. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is https://triumpharcade.com.