[Remote] Customer Support Advisor with Czech - popular online shop

Note: The job is a remote job and is open to candidates in USA. Concentrix is a world leader in customer service, operating in over 70 countries and recognized for its employee-focused culture. They are seeking a Customer Support Advisor with Czech language skills to assist customers with inquiries, registrations, and order-related issues in a dynamic, multicultural environment.ResponsibilitiesAnswer calls (only inbound, no tele-marketing) and reply to e-mails from customers in Czech languageHelp customers with their registration, profile settings, orders, delivery, returns andSolve claims (lost package, damaged goods, partial returns, etc.)Enter and maintain data up-to date in internal database; work with ticketing systemWe work in shifts according to schedule:Monday - Friday - 08:00 - 16:30 OR 11:30 - 20:00Saturday and bank holidays 09:00-18:00Weekly hours: 38,75SkillsFluent Czech written and spoken - intermediate EnglishComputer literacy, able to learn quicklyMultitasking, active listening, customer orientedRemote work - internet speed at 25 Mbps/download minimumBenefitsHome office with company-provided equipment for your comfort and flexibilityMeal contribution as an additional allowanceAttractive performance bonuses and a rewarding referral programBenefit card with monthly balance added from usDaily use of foreign languages, especially English, in an international environmentA fair, supportive, and people-focused team culture that values respect and collaborationExtensive training and clear opportunities for career growth within a global companyFun and engaging activities – team-building events, company celebrations, sports, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.