[Remote] Customer Success Team Lead

Note: The job is a remote job and is open to candidates in USA. LineSlip Solutions is an award-winning SaaS company revolutionizing the risk and insurance industry with their CIRI platform. They are seeking a Customer Success Team Lead to manage and mentor a team of CSMs, drive customer outcomes, and build the renewal process from the ground up.ResponsibilitiesLead the team. Manage and mentor a team of 3–4 CSMs across enterprise, mid-market, and high-volume accounts. Set the standard for what great customer engagement looks like and coach the team to execute it consistentlyOwn renewals. Build and run the renewal motion from the ground up. You will carry renewal accountability yourself while developing the process, playbook, and early-warning signals that make it scalableDrive customer outcomes. Manage a portfolio of strategic accounts. Understand what each customer is trying to accomplish, close the gap between what they are doing and what they should be doing, and make sure they feel it at renewalBe the voice of the customer. Surface patterns from customer conversations to Product and Leadership. Close the feedback loop. Connect what customers are saying to what we are buildingPartner cross-functionally. Work closely with Sales, Operations, Implementation, and Product. You are the connective tissue between post-sale customer reality and internal decision-makingSkills5–8 years of enterprise B2B SaaS customer success, renewals, or account management experienceBackground in or strong familiarity with commercial insurance, corporate risk management, or financial services. You understand how risk managers and treasury teams think and operateDemonstrated track record of retention and expansion results across a complex, multi-stakeholder book of businessExperience informally leading, mentoring, or coordinating other CSMs — you do not need a people management title, but you need to have been the person others look toCan build a renewal motion without an existing playbook. You've done this before or you are clearly ready toComfortable operating in an environment where the infrastructure is still being built. You see that as an opportunity, not a problemStrong executive presence with senior customer stakeholders. You can hold a room with a VP of Risk or CFOAnalytical and process-oriented. You like building systems, not just managing relationshipsAI-forward. You actively use tools like Claude or similar to accelerate your work and you are excited to bring that capability to the teamEast coast preferred, not requiredBenefitsFully remoteEast coast preferred, not requiredBenefits package including health, dental, vision, and 401(k)Company OverviewLineSlip Solutions is a software company that helps to convert commercial insurance documents into actionable data. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.lineslipsolutions.com.