[Remote] Customer Success Support
Note: The job is a remote job and is open to candidates in USA. Scanifly is a mission-driven company driving the clean energy transition through cutting edge technologies. They are seeking a Customer Success Support representative to provide day-to-day support on software chat and email, conduct reviews of the design queue, and troubleshoot client issues while maintaining effective communication.ResponsibilitiesDay to day support on software chat and emailConduct daily reviews of the design queue, ensuring a smooth processTroubleshoot issues while maintaining client communication and collaboration with colleaguesSkillsMust be located in MST or PSTAble to work 2-6pm PST Mon-FriAbility to communicate effectively with clientsParticipate in day to day Customer Success support initiativesFamiliarity with solar design and installation preferred, roofing and construction consideredBenefitsRelentless collaboration with your team and colleaguesPeople first culture100% remoteCompany OverviewCreate customized PV designs using the most accurate data available - that always fit on install day. It was founded in 2015, and is headquartered in Brooklyn, New York, USA, with a workforce of 11-50 employees. Its website is https://scanifly.com/.