[Remote] Customer Success Specialist, Pennsylvania/Ohio (remote)

Note: The job is a remote job and is open to candidates in USA. EPS Learning provides effective literacy solutions for K-12 education, focusing on evidence-based instruction to improve literacy outcomes. They are seeking a Customer Success Specialist to partner with schools and districts, ensuring successful onboarding and implementation of their digital curriculum solutions. This role involves proactive customer engagement and collaboration with multiple teams to enhance the customer experience.ResponsibilitiesManage an assigned portfolio of strategic accounts. The ideal candidate will use discretion to prioritize their time, creating and implementing engagement strategies based on account size, and health attributesEvaluate assigned portfolio of small and mid-market partnerships to determine appropriate engagement and communications, helping them realize the full value of their purchase to drive continued implementation and annual purchasingMonitors post-sale fulfillment activities for physical, digital, and service components to ensure completion for a timely launch with studentsCoordinates with the sales team to execute successful transitionsMaintain customer implementation contact information in key systems to keep an open channel of communication with both the customer and salesCoordinates with the sales and marketing teams to cultivate and highlight exceptional implementations and educators for referrals, case studies, and deeper customer engagementProvides pre‑sale planning support for strategic and managed accounts, including solution consultations and execution of paid pilots in partnership with SalesDevelop a process and communication plan with sales when identifying cross-sell, up-sell, and Customer Health indicatorsLiaison with technical support to resolve technical issues related to successful use of EPS’s digital programsLiaison with professional learning to resolve training, coaching, and usage gaps related to implementation of EPS’s programs with fidelityWithin your portfolio accounts, at times you may need to travel onsite to the customer as part of a strategic onboarding, renewal, or escalation necessary to ensure a successful customer experience. This type of travel would likely be quarterly, and align to appropriate academic calendar milestones like back-to-school or end of schoolSkillsBachelor's degree preferred2-4 years' experience supporting customer curriculum implementations and ongoing needs in an educational settingExperience with project management, customer service, sales support, or salesHigh level of comfort with technology and ability to pick up new software quicklyPrior CRM experience preferredAbility to work effectively with team members in remote locationsAbility to craft and maintain standard work documentation for both process and content standardsBenefitsAn annual bonus or commissionA 401(k) retirement plan with employer matchMedical, dental, and vision insuranceGenerous PTO, sick and paid holidaysEmployer paid life and short & long term disability insuranceA laptop for your home officeA flexible remote-first work cultureCompany OverviewEPS Learning offers literacy and math programs like SPIRE, Wordly Wise, and Coach. It was founded in 2023, and is headquartered in Bethesda, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.epslearning.com.