[Remote] Customer Success Specialist (LegalTech)

Note: The job is a remote job and is open to candidates in USA. Codekeeper is a LegalTech company focused on enhancing customer communications, technical support, and legal drafting/review. They are seeking a Customer Success Specialist to manage customer success and satisfaction, ensuring clients achieve their desired outcomes using their product or service.ResponsibilitiesYou’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper accountSince we operate a full service model, you’ll be making sure their requests are handled quickly and correctlyCustomers will also be required to set up connections between their source code management platformYou will support them in this process and make sure everything is administered correctly on our sideSince in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our serviceThis is done via email and website chatSome of our customers require us to inspect information they provideYou draft the reports and send them back to themAs part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirementsYou’ll be preparing the required documents, which will then be checked by your manager before it is shared with the clientSkillsFamiliarity with LegalTech conceptsPrior experience in customer success or similar roleProficiency in drafting legal documentsExposure to working with diverse companies of varying sizes and industriesAnalytical thinking, and a proactive attitudeExcellent written English communication skillsProficiency in modern web tools like Google Docs and similar platformsHighly organized with a strong attention to detailComfortable adapting and multitasking in a fast-paced environmentBenefitsPassionate and fun-loving colleaguesStartup mindset with ample opportunities for growthRegular team activities and gatheringsComprehensive onboarding process with a dedicated ramp-up periodA supportive team that values open communication and direct feedbackA chance to excel in your career and make a differenceCompany OverviewAt Codekeeper, we understand you spend a lot of time worrying about "what ifs." What if your critical software vendor goes under? What if your SaaS provider suddenly shuts down? These are "what ifs" that we can turn into "even ifs" — even if the worst happens, your business continues uninterrupted. It was founded in 2015, and is headquartered in The Hague, Zuid-Holland, NLD, with a workforce of 51-200 employees. Its website is https://www.codekeeper.co.