[Remote] Customer Success Specialist Fixed Operations

Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers in the automotive industry. The Customer Success Specialist is responsible for delivering exceptional customer service by leveraging product expertise to assist clients in maximizing the value of CDK products and ensuring their operational success.ResponsibilitiesDevelops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients. Partners with client's dedicated CSM to provide product-specific expertise in an effort to grow CDK product adoptionDiscuss and demonstrate CDK product functionality and industry insights at a basic level, specifically Fixed OperationsProvide customers with guidance, helping help them to achieve basic industry standardsFollow established parts and service application utilization benchmarks that are achievable & guide customers on best practices to meet those benchmarksComplete client training, consultation, operational adjustment or best practice requests to drive additional value and utilization for CDK clientsEscalate blockers to Customer Care, ensuring client is able to achieve visible value and utilizationUtilize opportunities to continue growth and knowledge base on the CDK suite of productsUtilize training resources and provide reference documentation to customerParticipate in digital success webinars to customersEnsure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolutionSeeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peersSkillsMinimum of 3 years of retail automotive experience requiredHigh sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathyExtensive experience in dealers fixed operations processes and workflowsAbility to work and influence both internal and external stakeholdersAbility to work as a team member with limited supervisionOutstanding customer service skillsOrganization and prioritizations skillsTime management and completion of tasks to a definite deadlineStrong communication skills with peers as well as clients, both oral as well as writtenEffective at engaging and articulating value with emphasis on promoting adoption and expansionGood relationship and collaboration skills to engage senior and executive level dealership associatesAbility to travel up to 25%3+ years of Dealerships experience preferredExtensive experience Dealers processes and workflowsUnderstanding of CDK's org structure, solutions, implementation and service modelsBA/BS preferredBenefitsMedical, dental, and vision benefitsPaid Time Off (PTO)401K Matching ProgramTuition ReimbursementAnnual performance bonusBenefits and/or other applicable incentive compensation plansCompany OverviewCDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers. It was founded in 1972, and is headquartered in Austin, Texas, US, with a workforce of 5001-10000 employees. Its website is http://www.cdkglobal.com/.Company H1B SponsorshipCDK Global has a track record of offering H1B sponsorships, with 2 in 2026, 33 in 2025, 40 in 2024, 27 in 2023, 48 in 2022, 54 in 2021, 31 in 2020. Please note that this does not guarantee sponsorship for this specific role.