[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Peachjar is an ed-tech company focused on connecting parents to their community to enrich children's lives. They are seeking a Customer Success Specialist to provide exceptional support and optimize customer experience through various communication channels. Responsibilities Effectively engage customers through inquiry response and proactive outreach to demonstrate the product and present methods for optimal use Responsible for meeting or exceeding assigned goals for customer inquiry response and proactive engagement through phone, email, and chat communications Respond to all customer inquiries in a timely and professional manner that align with the organizational objective of providing fanatical customer support Develop a trusted advisor relationship with all customers through phone, email, chat communications and assist in developing the optimal solution for their needs; requires upsell ability Ensure 100% customer satisfaction with all current and prospective customers by resolving inquiries in a timely and efficient manner that builds trust and loyalty Ensure all info in Salesforce CRM is accurate and up-to-date and provide feedback on user experience to help improve our system Perform additional duties as required Skills High school graduate or equivalent required 1 – 3 years of progressive customer support, account management, professional business experience required Must be available 7:30 AM - 4:00 PM Pacific Time Monday through Friday Typing 60+ words per minute required Self-starter with ability to work independently and on multiple initiatives simultaneously Excellent organizational, communication, and interpersonal skills Passion for helping customers and a strong attention to detail Technologically savvy with ability to learn quickly Ability to analyze problems and implement creative solutions Proven experience in customer success, support, retention, and account management preferred Proficiency with Salesforce CRM and Microsoft Office strongly preferred Benefits Medical Dental Vision STD/LTD Employee Assistance Program Flexible Spending Accounts Life insurance Stock options 401(k) Generous PTO Holiday Pay Employee Perks Discount Program Employee Referral Bonus Work from home stipend Company Overview Peachjar is uniting schools, parents and communities in the joint mission to elevate student outcomes and increase parent engagement. It was founded in 2013, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is