[Remote] Customer Success Specialist - $29 - $38 per hour
Note: The job is a remote job and is open to candidates in USA. 7Seventy Recruiting is focused on delivering exceptional client experiences. The Customer Success Specialist serves as a primary point of contact for clients, ensuring inquiries are handled promptly and supporting ongoing engagement and account health.
Responsibilities
ā¢ Respond to customer inquiries within 30 minutes and resolve issues within 24 hours whenever possible
ā¢ Manage multiple inboxes and ensure inquiries are routed to the appropriate team members
ā¢ Communicate with customers via email and text using CRM and ticketing systems
ā¢ Understand the full client journey and proactively identify opportunities to improve satisfaction
ā¢ Handle customer concerns and conflicts professionally while adhering to company policies
ā¢ Collaborate with internal teams to resolve disputes and escalations
ā¢ Update client account settings when portal access limitations require manual adjustments
ā¢ Track and document all customer communications and requests accurately
ā¢ Support monthly retention goals in partnership with Sales and Customer Success leadership
ā¢ Escalate high-priority issues promptly and communicate key updates to leadership
ā¢ Contribute to the development of metrics to track customer satisfaction and brand perception
Skills
ā¢ 2+ years of experience in customer success or customer-facing roles
ā¢ Strong track record of improving client satisfaction and retention
ā¢ Excellent written and verbal communication skills
ā¢ Ability to manage time effectively in a fast-paced environment
ā¢ Strong organizational and multitasking skills
ā¢ Self-motivated and capable of working independently
ā¢ Comfortable handling conflict and difficult conversations professionally
ā¢ Strong interpersonal skills with the ability to build lasting client relationships
ā¢ Experience using CRM or ticketing systems
ā¢ Real estate industry knowledge is a plus but not required
Company Overview
ā¢ 7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions. It was founded in undefined, and is headquartered in Vancouver, British Columbia, CA, with a workforce of 2-10 employees. Its website is https://7seventy.net/.
Apply tot his job
Apply To this Job
Responsibilities
ā¢ Respond to customer inquiries within 30 minutes and resolve issues within 24 hours whenever possible
ā¢ Manage multiple inboxes and ensure inquiries are routed to the appropriate team members
ā¢ Communicate with customers via email and text using CRM and ticketing systems
ā¢ Understand the full client journey and proactively identify opportunities to improve satisfaction
ā¢ Handle customer concerns and conflicts professionally while adhering to company policies
ā¢ Collaborate with internal teams to resolve disputes and escalations
ā¢ Update client account settings when portal access limitations require manual adjustments
ā¢ Track and document all customer communications and requests accurately
ā¢ Support monthly retention goals in partnership with Sales and Customer Success leadership
ā¢ Escalate high-priority issues promptly and communicate key updates to leadership
ā¢ Contribute to the development of metrics to track customer satisfaction and brand perception
Skills
ā¢ 2+ years of experience in customer success or customer-facing roles
ā¢ Strong track record of improving client satisfaction and retention
ā¢ Excellent written and verbal communication skills
ā¢ Ability to manage time effectively in a fast-paced environment
ā¢ Strong organizational and multitasking skills
ā¢ Self-motivated and capable of working independently
ā¢ Comfortable handling conflict and difficult conversations professionally
ā¢ Strong interpersonal skills with the ability to build lasting client relationships
ā¢ Experience using CRM or ticketing systems
ā¢ Real estate industry knowledge is a plus but not required
Company Overview
ā¢ 7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions. It was founded in undefined, and is headquartered in Vancouver, British Columbia, CA, with a workforce of 2-10 employees. Its website is https://7seventy.net/.
Apply tot his job
Apply To this Job