[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Castle Connolly, a subsidiary of Everyday Health Group, is seeking a Customer Success Specialist to join their Account Management team. The role involves providing outstanding customer service, maximizing revenue through cross-selling and upselling, and collaborating with sales representatives to optimize team performance.ResponsibilitiesManage active existing physician and physician practice accounts on a day-to-day basisSecure account renewals for existing business and upsell additional products and new opportunitiesOnboard and ensure prompt setup of new accountsUtilize CRM tools for record keeping and account information sharingCollaborate with other departments including research, marketing, editorial, social and ad operationsOversee partner operations including invoicing, renewal agreements, and other duties as assignedDemonstrates highest level of organizational skills and is detail orientedAbility to balance simultaneous projects, evaluate workload, and prioritize tasks based on impactDemonstrates a sense of urgency to attain and exceed desired resultsDisplays excellent troubleshooting and creative problem-solving skillsOperates in a cooperative and collaborative spirit to achieve shared goals across multiple functionsAbility to respond and react in a timely manner to requests from peers and external customersClearly communicate & set expectations, while taking ownership of deliverables and meeting deadlinesOther core competencies will be defined by your direct managerSkills1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providersOrganizational skills with ability to manage multiple projects and deadlines simultaneouslyDetail-oriented with the ability to follow through on commitments and deliverablesProfessionalism, responsiveness, and a customer-first attitude in all interactionsStrong problem-solving and troubleshooting abilities; proactive and solution-focused mindsetAbility to work independently and collaboratively in a fast-paced, team-oriented environmentExcellent written and verbal skillsExperience with sales teams, sales partners, or b2b customersExperience with PowerPoint, Excel & email marketing platformsBachelor's degreeExperience with CRM systems, Salesforce is preferredBenefitsComprehensive medical, dental and vision coverageLife and disability benefitsFlexible Spending Accounts (FSAs)401(k) with company matchEmployee Stock Purchase PlanFlexible Time OffVolunteer Time OffPaid holidaysFamily building and caregiving supportGenerous Family Care and Parental leaveFitness ReimbursementAccess to wellness programsCompany OverviewCastle Connolly Top Doctors has been the leading physician-directory service for over 30 years. It was founded in 1991, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.castleconnolly.com.



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