[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Nextracker Inc. is a company focused on driving the global energy transition through an integrated clean energy technology platform. They are seeking a Customer Success Representative who will be responsible for ensuring overall customer satisfaction, minimizing churn, and identifying growth opportunities for accounts.ResponsibilitiesDrive overall customer satisfaction and long-term successMinimize customer churn through proactive engagement and supportIdentify and pursue opportunities for account growthDevelop customers into positive external references and advocatesAct as the voice of the customer to internal teamsCollaborate cross-functionally to ensure customers receive expected value from products and servicesInfluence product offerings and help prioritize development and delivery effortsContribute to a team-oriented Customer Success function that partners across the organizationPresent robotic inspection findings to customer asset managers and O&M site teamsValidate the value of inspection findings and refine scope of work as neededProvide data quality feedback to robot operations teamsLead data-driven discussions during regular customer account meetingsVisit customer sites as needed to strengthen engagement and outcomesManage one primary key account across multiple service locationsBuild and maintain strong relationships with local site teamsDeliver consistent value across all customer touchpointsSkillsMinimum 5+ years of relevant experienceHighschool DiplomaDrive overall customer satisfaction and long-term successMinimize customer churn through proactive engagement and supportIdentify and pursue opportunities for account growthDevelop customers into positive external references and advocatesAct as the voice of the customer to internal teamsCollaborate cross-functionally to ensure customers receive expected value from products and servicesInfluence product offerings and help prioritize development and delivery effortsContribute to a team-oriented Customer Success function that partners across the organizationPresent robotic inspection findings to customer asset managers and O&M site teamsValidate the value of inspection findings and refine scope of work as neededProvide data quality feedback to robot operations teamsLead data-driven discussions during regular customer account meetingsVisit customer sites as needed to strengthen engagement and outcomesManage one primary key account across multiple service locationsBuild and maintain strong relationships with local site teamsDeliver consistent value across all customer touchpointsBenefitsHealth care coverageDental and vision401(K) participation including company matchingCompany paid holidays with unlimited paid time offGenerous discretionary company bonusesLife and disability protectionEmployees in certain positions may be eligible for stock compensationCompany OverviewNextpower™ (formerly Nextracker) designs, engineers, and delivers an advanced energy technology platform for solar power plants, innovating across structural, electrical, and digital domains. It was founded in 2013, and is headquartered in Fremont, CA, US, with a workforce of 1001-5000 employees. Its website is .Company H1B SponsorshipNextracker Inc. has a track record of offering H1B sponsorships, with 3 in 2026, 28 in 2025, 23 in 2024, 16 in 2023, 17 in 2022, 13 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.