[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Honeycomb Insurance is a rapidly growing global startup focused on reshaping the future of insurance. As a Customer Success Representative, you will be the first point of contact for agents and policyholders, managing inquiries and delivering a positive experience across various communication channels.ResponsibilitiesRespond to inbound calls and emails with timely, accurate, and professional service -- phones are the priorityBuild strong relationships with agents and customers through clear communication and consistent follow-throughGather information needed to complete or revise quotes and keep open quote files up to dateResolve service and billing inquiries or route them to the right internal team when neededKeep detailed, accurate notes in HubSpot (our CRM) after every interactionSpot patterns in customer or agent feedback and escalate product or process insights to the teamSupport internal operations like producer login setups and agent onboardingGuide agents and customers on how to use our tools and self-service optionsContribute to building and refining the processes and playbooks that will define how this team operates for years to comeTake on new tasks as the business grows and needs shiftSkills1+ years of experience in customer service, support, or an insurance-related roleComfortable working in a fast-paced environment where tools and processes are still evolvingStrong problem-solving skills and the ability to manage multiple tasks at onceExperience with CRM tools -- HubSpot experience is a plusExcellent written and verbal communication skills with strong attention to detailAbility to listen actively, empathize, and de-escalate professionallyHybrid availability: Must be able to work from our downtown Chicago office Tuesday through ThursdayBenefitsISO stock optionsMedical, dental, and vision coverage for you and your dependentsHSA with company contributions401(k) with company matchFlexible time off10 company-paid holidaysPaid family leaveCatered team lunch every TuesdayMonthly team eventsFree onsite gym membershipCompany OverviewHoneycomb was built to disrupt the real estate insurance industry. It was founded in 2019, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is https://honeycombinsurance.com.