[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. GoTab, Inc. is a Restaurant Commerce Platform that aids venues in managing profitable operations while enhancing guest satisfaction. The Customer Success Representative will provide technical and operational support to users, becoming a product expert and troubleshooting issues to ensure customer satisfaction.ResponsibilitiesProvide immediate technical and operational support via phone and chatServe as a product expert and trusted technical resource for partnersClearly communicate resolutions and follow through on any open issuesShare customer feedback to help improve product usability and performanceTroubleshoot hardware, software, network, and mobile OS issuesSkillsStrong ability to prioritize and manage multiple issues simultaneouslyQuick learner with a proactive, startup-ready mindsetExcellent communication skills and experience working remotelyEagerness to gain deep technical knowledge of the GoTab platformNights and weekends required. Schedule will vary depending on business needTech-savvy, with understanding of basics like IP addresses, QR code functionality, and iOS/Android mobile systemsMust reside in the United StatesHospitality or restaurant experience is highly preferredBenefitsMedical, Dental, & Vision insurance401k with an employer matchGenerous PTO & HolidaysCompany OverviewGoTab provides comprehensive solutions for retail and restaurant commerce. It was founded in 2016, and is headquartered in Arlington, Virginia, USA, with a workforce of 51-200 employees. Its website is https://gotab.com.