[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Moultrie is headquartered in Birmingham, Alabama, and is a leader in game feeders and cellular camera innovation. They are seeking a Seasonal Customer Success Representative to provide exceptional, proactive support primarily via phone, ensuring a quality user experience for their customers.ResponsibilitiesServe as the main point of contact for Moultrie customers via phone and any other channels deemed necessaryQuickly become an expert in the Moultrie product suiteResolve customer inquiriesMaintain a quality rating by following procedures and acting in the customers’ best interests Record all interactions with customers in the provided CRM systemMeet evolving department goals and metricsAnalyze a customer’s service needs and refer to other service or technical departments for follow-up as neededResolve routine problems and communicate solutions or requested information to the customerMaintains an active attendance record throughout the course of this position with little to no tardiesSkillsMinimum of 2+ years of Customer Service experience providing supportComfortable managing both phone and messaging queue conversationsMUST be able to work a flexible schedule including evenings and weekendsAbility to work in a remote setting with a reliable internet connectionGreat communication skills, internally with team members and externally with customersStrong time-management skillsGoal-oriented mindsetLeads by example using a proactive approach to provide optimal customer supportCollege degreeExperience working with Zendesk or a similar CRM systemAppreciation for the outdoorsCoachable, empathetic mindsetAbility to multitaskCompany OverviewHeadquartered in Birmingham, Alabama, Moultrie (www.moultrie.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. It was founded in 1979, and is headquartered in Birmingham, Alabama, US, with a workforce of 51-200 employees. Its website is http://www.moultrie.com.