[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Releventful is a modern event management and customer experience platform focused on event venues and hospitality groups. They are seeking a Customer Success Representative to support customer onboarding, training, and ongoing support, ensuring customer satisfaction and retention. Responsibilities Lead customer onboarding and training experiences, including live training sessions and follow-up guidance Support customer data setup and configuration to ensure accurate and successful implementations Provide professional, timely, and courteous chat and email support during business hours Serve as a primary point of contact for customers during onboarding and early lifecycle stages Triage, document, and escalate product issues, bugs, and feature requests with clear, actionable detail Maintain and improve onboarding documentation, and training materials Identify customer risks, adoption gaps, and opportunities for improvement, and take ownership of follow-through Contribute structured customer feedback and insights to Product and Sales teams Recommend and assist in implementing process improvements across onboarding, support, and help-center resources Share best practices and documentation to support team knowledge and continuous improvement Meet or exceed established response time, onboarding success, and customer satisfaction KPIs Skills Strong interpersonal and relationship-building skills Excellent verbal and written communication skills Highly self-motivated, organized, and detail-oriented Customer-facing experience in support, onboarding, training, or customer success Strong critical thinking and problem-solving abilities 1–3 years of experience in a SaaS or technology-enabled customer-facing role (or equivalent experience) Ability to adapt and prioritize in a fast-paced, evolving environment Bachelor's degree preferred or equivalent professional experience Benefits Fully remote role with growth and long-term opportunity Contract-to-hire path with clear performance expectations Meaningful ownership and direct customer impact Collaborative, fast-moving team environment Company Overview Releventful is an event management software that offers managerial services for different events. It was founded in undefined, and is headquartered in Cary, North Carolina, USA, with a workforce of 2-10 employees. Its website is