Remote Customer Success / Pilot Lead – AI-Powered Property Management App

Job Description: We are an AI-powered property management platform looking for a Remote Customer Success / Pilot Lead with strong UK B2B experience. The ideal candidate will drive customer pilot programs, onboard and train B2B clients, and support lead generation through calls, emails, and marketing campaigns. Responsibilities: Lead and manage customer pilot programs from onboarding to completion Create pilot playbooks to standardize and scale execution Conduct B2B onboarding and training sessions with pilot customers (UK-based clients) Collect feedback and transform pilot results into case studies and testimonials Follow up with customers to ensure long-term satisfaction and retention Support lead generation activities, including prospect calling and emailing Design and manage social media campaigns to increase engagement Plan and execute email marketing campaigns to enhance brand visibility Requirements: Proven B2B customer success / onboarding experience (SaaS or property tech preferred) UK market experience is mandatory Comfortable with prospect calling and emailing; must have a clear UK accent Strong communication and relationship-building skills Ability to turn customer data into insights, case studies, and success stories Familiarity with social media management and email marketing tools Self-starter, able to work independently in a remote setup Nice to Have: Experience in property management, real estate, or AI-driven SaaS Background in lead generation / sales enablement What We Offer: Remote, flexible work setup Opportunity to work with an innovative AI-powered platform in the property management space Potential for long-term collaboration based on performance How to Apply: Please include: A short introduction highlighting your UK B2B onboarding and customer success experience Examples of pilot programs or customer onboarding projects you have led Your experience with prospect calling, emailing, and lead generation Apply tot his job