[Remote] Customer Success Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Clear Capital is a national real estate analytics and data solutions company dedicated to building confidence in real estate decisions. The Customer Success Operations Specialist is responsible for customer onboarding and operations, ensuring accurate setup and efficient processes to support customer success.ResponsibilitiesLead customer onboarding activities, ensuring new customers are set up accurately, efficiently, and ready for success from day oneManage account setup, pricing configuration, and system administration processes that support customer operations and service deliveryMaintain and improve Customer Success operational workflows, ensuring consistency, accuracy, and scalability as the business growsBuild, maintain, and distribute reporting that provides Customer Success leaders with reliable operational insights and performance metricsPartner cross-functionally with Sales, Finance, Product, Operations, and Customer Success teams to coordinate customer implementation activities and resolve operational challengesIdentify process gaps and recommend improvements that enhance the customer experience and increase team efficiencySupport ongoing system enhancements, operational initiatives, and process optimization projects across the Customer Success organizationEnsure data integrity across customer records, pricing systems, workflows, and reporting platformsSkills2+ years of experience in customer success operations, sales operations, business operations, account administration, or a related roleExperience managing customer onboarding, account setup, workflow administration, or operational support processesStrong attention to detail with a track record of maintaining accurate data, reporting, and system configurationsAbility to manage multiple priorities while meeting deadlines in a fast-paced environmentExperience collaborating with cross-functional teams to solve problems and improve processesStrong analytical and organizational skills with the ability to identify operational inefficiencies and drive improvementsProficiency with CRM systems, business applications, and reporting toolsExcellent written and verbal communication skillsSelf-starter who takes ownership of tasks and follows through to completionCustomer-focused mindset with a passion for delivering operational excellenceBenefitsCompany profit-sharing bonus programCommunication stipendsReferral bonusesComprehensive medical, dental, and company paid vision insurance401(k) retirement plan with employer matchVoluntary life and AD&D insurance optionsVoluntary supplemental insurances for accident, critical illness, and legal servicesPaid time off (PTO) and paid holidaysEmployee assistance and wellness programsCompany paid short term disability coverageCompany contributions to health saving funds (with participation in the high deductible health plan)Company-paid access to Galileo for virtual primary care and Rula for virtual mental health resourcesThrough our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.Career and skill development resources to help advance your career and personal growthCompany OverviewClear Capital serves the mortgage and lending industries, offering clients intelligent valuation solutions for properties nationwide. It was founded in 2001, and is headquartered in Truckee, California, USA, with a workforce of 201-500 employees. Its website is http://www.clearcapital.com.