[Remote] Customer Success Operations Manager, DX

Note: The job is a remote job and is open to candidates in USA. Atlassian is a company motivated by a common goal to unleash the potential of every team. They are seeking a Customer Success Operations Manager to partner with leadership, manage operational projects, and enhance the post-sales infrastructure to support a growing organization.ResponsibilitiesPartner with CS leadership to translate strategy into actionable operational workflowsManage the end-to-end lifecycle of internal operational projects, from discovery to implementationDesign and implement scalable coverage models that align team resources with customer needs as the business expandsOversee the evolution of our post-sales infrastructure to support a growing organization of 100+ team membersLead strategic data and systems migrations to ensure long-term technical stability and a seamless transition for the teamEstablish and monitor key performance metrics, program health scores, and time to onboard across all DX productsDrive high-precision gross and net retention forecasting to ensure accurate revenue predictabilityDevelop sophisticated metrics, reporting, and dashboards for post-sales managers to provide real-time visibility into team performanceIdentify opportunities to automate manual processes, reducing administrative burden and allowing the team to focus on high-value customer interactionsOptimize the sales-to-post-sales handoff to ensure consistent follow-up and a friction-less customer experienceIdentify and resolve operational bottlenecks proactively to maximize overall team productivity and efficiencySkillsExperience partnering with leadership to design playbooks and actionable plansDeep understanding of customer success metrics, including gross and net retentionSelf-sufficient and comfortable driving results with little directionStrong excel proficiencyProactive, self-directed and results-orientedBachelor's degree, or equivalent, a mustExperience with Salesforce and Gainsight preferredBenefitsThis role may also be eligible for benefits, bonuses, commissions, and equity.Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.Our offerings include health and wellbeing resources, paid volunteer days, and so much more.Company OverviewAtlassian is a software company that offers proprietary software products for teamwork, project management, and software development. It was founded in 2002, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 10001+ employees. Its website is https://www.atlassian.com.Company H1B SponsorshipAtlassian has a track record of offering H1B sponsorships, with 57 in 2026, 351 in 2025, 184 in 2024, 190 in 2023, 259 in 2022, 156 in 2021, 162 in 2020. Please note that this does not guarantee sponsorship for this specific role.