[Remote] Customer Success Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. Housecall Pro is dedicated to making a difference for home service professionals across America. The Customer Success Onboarding Specialist is responsible for ensuring a seamless onboarding experience for new Pros, guiding them through early adoption and addressing their needs to enhance their experience with the platform. Responsibilities • Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value • Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding • Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption • Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support) • Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth • Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach • Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience • Manage details, timelines, and action to drive efficiency • Improve our Pros opportunities by leveraging qualitative and quantitative analysis • Develop processes that distinguish our brand by exceeding customer expectations in support delivery • Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions Skills • 1-3+ years experience in full-time customer success, implementation or sales • Bachelor's degree or equivalent experience in a related field • Proven success in developing relationships with new customers and exceeding success metrics • Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST • Self-starter with motivation, drive, and ability to work in a fast paced environment • Strong problem solving skills • Excellent written and verbal communication skills • Prompt attention to detail • Strong time management and organizational skills • Experience using AI tools to increase quality and efficiency of work Benefits • Health care insurance (medical, dental, vision, disability) • Employee assistance program • 401(K) • Flexible time off • Paid parental leave • Tech reimbursement • Other company benefits Company Overview • Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is Apply Now