[Remote] Customer Success Manager,Meeting Insights

Note: The job is a remote job and is open to candidates in USA. AudioCodes Ltd. is a global leader in enterprise voice solutions and voice AI innovation. The Customer Success Manager will manage a portfolio of strategic Meeting Insights customers, focusing on adoption, retention, and value-led expansion while collaborating with Sales, Product, Support, and R&D to drive customer outcomes.ResponsibilitiesOwn a portfolio of strategic NA accounts, with responsibility for adoption, customer health, retention, and expansionDrive product adoption by helping customers embed Meeting Insights into daily workflows and business processesGuide customers through trials, onboarding, and value validation, helping convert successful trials into commercial commitments within agreed timelinesIdentify new use cases and expansion opportunities across departments, teams, users, and business unitsBuild and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunitiesLead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growthPartner closely with Sales on renewals, expansion strategy, and account developmentBuild trusted relationships with champions, senior stakeholders, decision-makers, and technical teamsProactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plansMaintain accurate CRM updates, account plans, risks, opportunities, and customer activity recordsAct as the voice of the customer internally across Product, R&D, Marketing, Sales, and SupportContribute to building scalable CS processes, playbooks, and best practices for Meeting InsightsSkills5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS or enterprise technologyProven experience managing enterprise or complex B2B customersStrong understanding of adoption, retention, renewals, and value-led expansionCommercially aware, with the ability to identify growth opportunities and partner effectively with SalesAbility to engage and influence senior stakeholders, champions, decision-makers, and technical teamsStrong relationship-building skillsData-driven and structured, with strong follow-up and account management disciplineBuilder mindset - comfortable working hands-on in an evolving CS environment and collaborate effectively across international time zones while working remotelyCandidates must be able to communicate clearly, professionally, and confidently in EnglishExperience with Salesforce, Jira and CS tools - advantageFamiliarity with collaboration, voice, UC, Microsoft Teams, Zoom, or AI-driven solutions - advantageBenefitsMedical (with an HSA option and company contribution)DentalCompany-paid vision insuranceFlexible Spending AccountEmployee Assistance ProgramCompany-paid basic life insurance (2x salary)Short and long-term disabilityVoluntary life insurance401(k)-retirement plan with company matchingGenerous paid time off (vacation, sick, and floating holidays)Flexible schedulePaid parental leaveOpportunities for professional growth with tuition and travel reimbursementEmployee referral programMedical, dental, and vision benefits to eligible same-sex and opposite-sex domestic partnersCompany OverviewAudioCodes designs, manufactures and sells advanced Voice over IP and converged VoIP and Data networking products and applications to It was founded in 1993, and is headquartered in Lod, HaMerkaz, ISR, with a workforce of 1001-5000 employees. Its website is http://audiocodes.com.Company H1B SponsorshipAudioCodes has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2025, 7 in 2024, 3 in 2023, 2 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.