[Remote] Customer Success Manager US BCO

Note: The job is a remote job and is open to candidates in USA. Xeneta is on a mission to transform the ocean and air freight markets by building a data platform that provides intelligence to the freight industry. They are seeking a Customer Success Manager to manage a portfolio of accounts, drive customer success, and contribute to revenue growth by creating lasting partnerships with clients.ResponsibilitiesLead the lifecycle management of assigned accounts and ensure timely renewalsContinuously work with data and other internal tools, define and implement metrics to monitor your territory performance and take action accordingly to manage at risk accounts and develop advocatesReview and report on usage, adoption and customer health metricsConduct continuous business/account reviews to share positive outcomes and identify growth opportunitiesDrive retention and growth among our customers by understanding their business needs and helping them succeedProvide ongoing training and best practices to customersWork cross-functionally with marketing, sales, product management to ensure the best Xeneta experience is delivered to the customerIdentify and implement customer success projects or programs that interest youSkills3+ years of experience as a CSM with a track record of success, meeting and surpassing goalsExperience working with B2B SaaS productExcellent English skills, written and oralGood negotiation skills and not afraid to take risksCustomer obsessed mindset and strong appreciation for the entire customer journeyAbility to connect with other functions in the business, specifically marketing and sales to create a seamless end-to-end customer experienceCreative and resourceful problem-solving skillsAbility to learn and quickly integrate new and technical informationAbility to work in a diverse and flexible culture with a global outlookA strong ‘willing to go the extra mile' and ‘get it done' work ethic and attitudeYou're a self-starter and adaptable. You thrive in a dynamic, fast-paced environment and are able to overcome ambiguitySuperb interpersonal skills, including the ability to quickly build rapport with colleagues, customers and strategic partnersExcellent communication skills, able to communicate confidently, pleasantly and concisely in verbal, written and presentation formatsAbility to work across a broad range of functions internally and externally to deliver value to our customersExperience working with Salesforce and GainsightFluency in SpanishExperience working in logistics, transportation or supply chain; container shipping and/or air cargo spaceGreat presentation creation skills, PowerPoint or the likeBenefitsFully remoteWe will help you grow your career. We help you identify areas of growth for you, whether you want to grow as a specialist in your field or eventually want to go into a leadership/management role.We have a transparent and open work environment where everyone is empowered to make an impact and encouraged to voice their ideas.Keeping true to our value, “Xeneta is one,” we regularly organize social events, including global company trips, global & regional team gatherings, after-work social and weekly quizzes.You will enjoy our generous vacation plan: 5-10 extra paid days off around public holidays throughout the year.You will receive an individual education budget and can educate yourself during work hours: you can spend several hours each month attending courses, reading books or getting involved in communities.We value work-life balance and want to make sure you can spend quality time with your family or enjoy your hobbies when your workday is over.This role also includes a performance-based variable component.Company OverviewXeneta is an ocean freight rate benchmarking and market intelligence platform and index. It was founded in 2012, and is headquartered in Oslo, Oslo, NOR, with a workforce of 201-500 employees. Its website is https://www.xeneta.com.