[Remote] Customer Success Manager (US)

Note: The job is a remote job and is open to candidates in USA. Kalibrate is a company focused on delivering insights to help organizations tackle challenging questions. They are seeking a Customer Success Manager who will be responsible for ensuring successful delivery of software and analytics solutions while fostering client relationships and driving commercial growth.ResponsibilitiesOwn all client-facing deliverables related to software and analytics projectsEnsure timely and high-quality delivery of presentations, reports, and insightsMaintain accountability for the results and outcomes of professional services engagementsFinalize the development of client presentationsServe as the primary presenter in client meetings, articulating insights, recommendations, and strategic valueTranslate complex analytics into actionable business insights for clientsPartner with internal analytics and platform teams to align on project goals and timelinesCoordinate with model development and implementation teams, while not directly responsible for: Building models, Quality control (QC) of model development, QC of model implementationOwn the renewal process for assigned accounts, ensuring timely and successful contract extensionsIdentify and drive upsell opportunities, including: Additional software licenses, New professional services engagements, Software modules and feature expansionsCollaborate with Product teams to scope and position new offerings aligned with client needsUtilize reporting and analytics to track commercial performance metrics across accountsBuild and maintain strong relationships with client stakeholdersAct as the voice of the customer internally, advocating for client needs and prioritiesMonitor client satisfaction and proactively address issues or concernsSkillsBachelor's degree in Business, Analytics, Marketing, or related field (Master's preferred)5+ years of experience in customer success, account management, or professional services in a software or analytics environmentStrong presentation and communication skills, with experience leading client meetingsAbility to manage multiple projects and priorities in a fast-paced environmentFamiliarity with analytics concepts and software platforms (e.g., BI tools, data visualization)Experience working with cross-functional teams, including data science, implementation, and productStrategic thinking and problem-solving abilitiesStrong organizational skillsCommercial acumen and experience in contract renewals and upsellingCompany OverviewSuccess starts with data-driven decisions. It was founded in undefined, and is headquartered in Manchester, England, GB, with a workforce of 201-500 employees. Its website is https://www.kalibrate.com/.