[Remote] Customer Success Manager - United Kingdom
Note: The job is a remote job and is open to candidates in USA. Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights. They are looking for a Customer Success Manager to own the post-sales customer lifecycle, driving adoption and value realization while maintaining customer satisfaction and retention.
Responsibilities
ā¢ Work with clients to establish critical goals
ā¢ Drive customer toward full value realization
ā¢ Deepen customer relationships and create new ones
ā¢ Develop strong understanding of customer use cases
ā¢ Manage account escalations
ā¢ Monitor account health; take action to improve health and/or mitigate risk
ā¢ Nurture customers for advocacy
ā¢ Drive product adoption
ā¢ Cross-functional collaboration on projects and systems
ā¢ Work collaboratively to support renewals & upsells
Skills
ā¢ Collaborative team player
ā¢ Familiarity working with clients of all sizes
ā¢ Impeccable written and verbal communication skills
ā¢ Detail oriented and analytical
ā¢ Familiarity with CRMs and data tools
ā¢ Thrives in a multi-tasking environment and can adjust priorities on-the-fly
ā¢ 5 to 10 years experience in a similar role
ā¢ Bachelor Degree (BA or BBA) or equivalent
Company Overview
ā¢ Introhive offers a SaaS platform that helps organizations increase revenues and improve customer experience management. It was founded in 2012, and is headquartered in Fredericton, New Brunswick, CAN, with a workforce of 201-500 employees. Its website is http://www.introhive.com.
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Responsibilities
ā¢ Work with clients to establish critical goals
ā¢ Drive customer toward full value realization
ā¢ Deepen customer relationships and create new ones
ā¢ Develop strong understanding of customer use cases
ā¢ Manage account escalations
ā¢ Monitor account health; take action to improve health and/or mitigate risk
ā¢ Nurture customers for advocacy
ā¢ Drive product adoption
ā¢ Cross-functional collaboration on projects and systems
ā¢ Work collaboratively to support renewals & upsells
Skills
ā¢ Collaborative team player
ā¢ Familiarity working with clients of all sizes
ā¢ Impeccable written and verbal communication skills
ā¢ Detail oriented and analytical
ā¢ Familiarity with CRMs and data tools
ā¢ Thrives in a multi-tasking environment and can adjust priorities on-the-fly
ā¢ 5 to 10 years experience in a similar role
ā¢ Bachelor Degree (BA or BBA) or equivalent
Company Overview
ā¢ Introhive offers a SaaS platform that helps organizations increase revenues and improve customer experience management. It was founded in 2012, and is headquartered in Fredericton, New Brunswick, CAN, with a workforce of 201-500 employees. Its website is http://www.introhive.com.
Apply tot his job
Apply To this Job