[Remote] Customer Success Manager, Strategic

Note: The job is a remote job and is open to candidates in USA. Vanta is a company dedicated to helping businesses earn and prove trust in their security practices. As a Customer Success Manager, Strategic, you will act as a trusted advisor for Vanta's largest customers, managing complex accounts and driving significant business outcomes through deep relationships and strategic account growth initiatives.ResponsibilitiesServe as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structuresLead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizationsBuild and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholdersPartner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motionsManage complex, multi-quarter projects that require coordination across customer teams, Vanta cross-functional partners, and external stakeholdersProvide expert guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprise environmentsDrive strategic Executive Business Reviews (EBRs) and value realization conversations that align Vanta's capabilities with customer business outcomes and ROIAct as the voice of strategic customers to Vanta's product development teams, synthesizing feedback and influencing product roadmap prioritiesProactively identify risks, develop mitigation strategies, and ensure long-term retention and customer advocacyCollaborate with Solutions Engineering, GRC SMEs, Support, and Product teams to deliver world-class customer experiencesSkills10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS companyProven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employeesExperience managing a focused book of business (5-10 strategic accounts), not high-volume account managementDemonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accountsStrong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholdersExecutive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance OfficersExperience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customersSelf-starter with the ability to work autonomously in ambiguous, fast-paced environmentsTrack record of being metrics and data-driven, with clear examples of driving customer health and business outcomesExperience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholdersAbility to navigate complex, multi-stakeholder organizations and align diverse groups around common goalsStrong problem-solving skills and a bias for action, with the ability to get creative and roll with ambiguityOpen to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impactBenefitsComprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans16 weeks paid Parental Leave for all new parentsHealth & wellness stipendRemote workspace, internet, and cellphone stipendCommuter benefits for team members who report to the SF and NYC officeFamily planning benefitsMatching 401(k) contribution with immediate vestingFlexible PTO policy, plus 80 hours of Sick Time11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!Company OverviewVanta is a trust management platform that automates compliance and risk management. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://vanta.com.