[Remote] Customer Success Manager \- State of Washington
Note: The job is a remote job and is open to candidates in USA. Securin is an AI-driven cybersecurity startup focused on helping organizations manage risks before they escalate. They are seeking a Customer Success Manager to serve key clients, ensuring the Securin platform meets their business needs through technical advisory, product liaison, and retention strategies.ResponsibilitiesPartner with strategic accounts to map business use cases to Securin’s capabilities, leading technical work streams for complex configurations and API integrationsConduct value audits to ensure maximum ROI and act as a trusted advisor to CISOs, translating compliance frameworks into technical valueAct as the Voice of the Customer by synthesizing feedback into product requirements and serving as an SME to minimize friction between customer needs and engineering buildsLead beta programs and identify success stories to be transformed into marketing content like case studies and white papersLead high-impact business reviews that tie performance to business objectives and architect deep integrations to ensure platform stickinessTranslate technical findings from VMaaS readouts and Pen Testing into actionable business risk and value metrics for executive sponsorsOwn the renewal process when no Account Manager is assigned, collaborating with the Renewals ManagerProactively identify technical environment risks and lead critical issue resolutionAct as the primary technical point of contact for the CISO, ensuring clear communication and 'path to green' alignment, including during leadership changesConduct monthly adoption audits to monitor operational integrationProactively mitigate churn by identifying indicators like low feature usage or leadership shifts, and lead 'New Executive Briefings' within 15 days to re-establish platform valueSkillsBachelor's degree in Computer Science or a related fieldSignificant experience in Cyber Security2 years of experience is preferredExperience working with high-growth tech and large-scale industrial or retail operationsDeep understanding of SaaS integrations, APIs, and security infrastructureAbility to translate 'Engineering-speak' into 'Business-value' for C-suite executivesA genuine passion for solving customer pain points and a 'champion' mindsetThe preferred candidate for the role will be based out of the State of Washington2 years of experience is preferred2 years of experience is preferredBenefitsMedical InsuranceMultiple plan options with low deductibles and competitive rates for individuals and families.Dental InsuranceHigh and low plan options with 100% coverage for preventive care.Vision InsuranceCoverage for exams, glasses, and contacts with generous allowances.Life & AD&D InsuranceCompany-paid basic life insurance; optional supplemental coverage for employees and dependents.Short-Term & Long-Term DisabilityIncome protection up to 60% of earnings for qualifying disabilities.Flexible Enrollment with RipplingEasy online platform for managing benefits and life event changes.MaxFlex Unlimited PTO401K BenefitCompany OverviewSecurin is dé Nederlandse specialist op het gebied van investeringsvastgoed in het Verenigd Koninkrijk (UK, Engeland, Wales). It was founded in 2022, and is headquartered in Utrecht, NL, with a workforce of 2-10 employees. Its website is https://www.securinvest.nl.