[Remote] Customer Success Manager, SMB

Note: The job is a remote job and is open to candidates in USA. Zocdoc is the leading healthcare marketplace that empowers patients to easily find and book care. The Customer Success Manager for SMB will help existing providers maximize their performance on the Zocdoc platform by understanding their goals, upselling products, and improving overall practice performance.ResponsibilitiesWorking closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accountsDriving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-inBeing incredibly detailed oriented, able to manage multiple projects simultaneously with consistent touchpoints, and thrive with a high degree of autonomyBeing an expert on Zocdoc’s product and training new providers/their teams on best practices to be successfulProactively identifying and resolving issues that could affect customer satisfaction and buy-inBeing self-motivated to own your metrics, strive to exceed goals, and openly seek feedback and coaching to support areas of opportunityBeing persuasive and excelling in sales tactics to build genuine connections with customers to maximize buy-in to feature adoption and drive high onboarding satisfactionInfluencing providers to deepen their partnership with Zocdoc by investing in our products to maximize their potential for success; creating future brand ambassadors is something you should strive forSkillsBachelor's degree or equivalent1-2 years of professional experience in an SDR, business development, customer success or account management roleStellar communication and interpersonal skillsStrong attention to detail, highly organized, and a quick, curious learnerA high level of problem-solving and issue-resolution skillsAbility to think on your feet and thrive in a dynamic, start-up environmentBenefitsFlexible, hybrid work environment at our convenient Soho locationCompetitive PTO100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch everyday along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedCompany OverviewZocdoc is a digital marketplace company that connects healthcare patients and doctors. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.zocdoc.com.