[Remote] Customer Success Manager, SMB

Note: The job is a remote job and is open to candidates in USA. Nooks is an applied AI lab focused on enhancing the sales process through automation. They are seeking a Customer Success Manager for SMB accounts to maximize customer value and ensure satisfaction through onboarding, support, and proactive engagement.ResponsibilitiesManage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their businessOnboard new customers, ensuring a seamless integration of Nooks into their sales processesAnalyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversationsMonitor customer health metrics and develop proactive plans to address areas of concernAssist with Technical Support for your customers as neededHelp us develop a scaled approach for customer success and retention, ensuring customer needs are met efficientlyServe as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully metSkills1+ years of SDR experience1+ years of customer onboarding and support experience with a B2B SaaS toolSales domain expertise and experience working with Sales/Sales Development stakeholders is critical1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferredHands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stackComfortable with data analytics and experience using data to proactively identify customer challengesExcellent written and verbal communication skillsSelf-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startupDemonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environmentBenefitsEquityGenerous perksComprehensive benefitsCompany OverviewNooks is an applied AI lab that powers modern sales teams. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.nooks.ai/.