[Remote] Customer Success Manager - Small Business

Note: The job is a remote job and is open to candidates in USA. HSI is a company focused on workplace safety and compliance, and they are seeking a Customer Success Manager for Small Business to help clients maximize their ROI and satisfaction. In this role, you will drive client retention and growth while being a trusted advisor to organizations transforming their EHS and compliance programs.ResponsibilitiesPartner with clients to develop and execute strategies that maximize their ROIBuild lasting relationships with key stakeholders across client organizationsChampion customer needs across HSI teams to drive continuous improvementMaintain an impressive 95%+ net retention rate through proactive engagementDrive account growth by identifying and securing expansion opportunitiesShare customer insights that shape our product roadmapMaster our suite of solutions to become a trusted technical advisorSkillsTrack record of success in customer-facing roles with revenue responsibilityExperience engaging with senior executives and stakeholdersStrong technical aptitude and ability to master complex solutionsOutstanding communication and presentation abilitiesBachelor's degree or experience in customer success, sales, or account managementExperience with Salesforce and customer success platforms is a plusKnowledge of EHS and compliance is beneficial but not requiredBenefitsAccess to healthcare, dental, and vision coverage, along with additional perks to support your well-being.Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.Gain unlimited access to HSI's Learning Management System and career training programs.Enjoy the convenience of working from home.Recharge with our flexible vacation options.Plan for your future with our company match for retirement contributionsCompany OverviewHSI is a provider of EH&S training solutions to customers in the United States and Canada. It was founded in 1996, and is headquartered in Frisco, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.hsi.com/.