[Remote] Customer Success Manager, Scaled Customers

Note: The job is a remote job and is open to candidates in USA. ABR Talent is a customer success recruitment firm specializing in start-up and scale-up SaaS businesses. They are seeking a Customer Success Manager to join a fast-growing organization as their first hire focused on scaled digital engagement, managing a large portfolio of accounts and driving customer success through data and technology.ResponsibilitiesOwn a larger book of c.90 accounts, owning everything post sale, including retention and carry an NRR targetWork with the Director of Customer Success to maximise the use of their CSP – PlanhatCreate materials enabling one-to-many engagements, new product demos and platform enablementSkillsPrior experience in a B2B Customer Success role within a start or scale-up SaaS businessGenuine scaled / digital CS experience where the portfolio size is larger and the engagement strategy is lighter, scalable and digitally focussedA data smart operator that can look at what the data says and make/take proactive actions to drive successful customer outcomesProvable commercial success where they have grown account bases through upsell, product adoption or contract renewal increases (NRR performance of 105%+)Competency with the creation and delivery of digital content for client engagement (webinars, videos, training collateral)A self-motivated operator and quick learner. Someone that can get to grips with the product quickly, think on their feet and provide confidence and competence where they might be uncertainA strong relationship builder who can quickly establish confidence from time poor, tough to engage decision makersFluent in Dutch or FlemishExperience or exposure to the legal space or legal end-usersCSP experience (ideally with Planhat)BenefitsQuarterly bonus based on NRR Attainment (c.£10k)A remote first setup with 2x a month in a London office.A genuine adult working environment. School drop off, dog walks, gym session – all fine as long as the work is getting done!Wellness budget and health insurance.Share options.Company OverviewABR Talent isn’t just another recruitment agency. It was founded in 2019, and is headquartered in Whiteley, Hampshire, GB, with a workforce of 2-10 employees. Its website is http://www.abrtalent.co.uk.