[Remote] Customer Success Manager, Scaled

Note: The job is a remote job and is open to candidates in USA. Renaissance Learning is a global leader in pre-K–12 education technology, dedicated to enhancing student learning experiences. The Customer Success Manager (CSM) will manage a high-volume portfolio of accounts, ensuring customer retention and value through proactive engagement strategies and data-driven insights. Responsibilities Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes Partner closely with Sales to identify and support expansion opportunities across accounts Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience Skills 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales Experience managing a high-volume or scaled book of business preferred Strong analytical and organizational skills with the ability to manage multiple priorities efficiently Excellent communication and relationship-building skills across a variety of stakeholders Demonstrated ability to use data and insights to drive customer outcomes and retention Benefits World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth Health Savings and Flexible Spending Accounts 401(k) and Roth 401(k) with company match Paid Vacation and Sick Time Off 12 Paid Holidays Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program Tuition Reimbursement Life & Disability Insurance Well-being and Employee Assistance Programs Company Overview Renaissance Learning is an edtech company that provides assessment, reading, and math solutions for pre-K–12 schools and districts. It was founded in 1986, and is headquartered in Wisconsin Rapids, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is