[Remote] Customer Success Manager - Renewals

Note: The job is a remote job and is open to candidates in USA. Yoodli is an AI roleplay simulator that helps individuals and teams master communication through experiential learning. The Customer Success Manager - Renewals will own the end-to-end renewal process for Yoodli's high-volume customer segment, focusing on driving on-time renewals and managing a structured outreach cadence.ResponsibilitiesOwn the full renewal lifecycle for a high-volume book of businessManage a growing portfolio of Tier 4 renewals ($10K and under) with increasing quarterly transaction volumeRun a structured cadence - 120-day, 90-day, and 60-day touchpoints - to drive on-time renewalsLead pricing negotiations and contract restructuring conversations directly with customersIdentify and execute save plays for at-risk renewals, partnering with CSMs when strategic context is neededMaintain accurate pipeline and forecast data in the CRM at all timesDevelop and refine renewal playbooks, email templates, and talk tracks for the Tier 4 segmentSurface patterns in churn, downsell, and objection themes to inform broader CS and Product strategyPartner with RevOps to improve renewal workflows, automation, and reportingMaintain rigorous CRM hygiene, every deal, every stage, every noteWork closely with CSMs to stay informed on account health and adoption context ahead of renewal conversationsFlag expansion signals to Account Management or CSMs when customers express interest in growing their usagePartner with Finance and Legal on non-standard terms, co-terms, and restructuringShare customer feedback and renewal insights with Product and CS leadershipSkills3+ years of experience in renewal management, commercial customer success, or transactional post-sales roles in SaaSProven track record of managing a high volume of renewals or commercial transactions simultaneouslyComfortable leading pricing and contract negotiations with customers directlyHighly organized, detail-oriented, and process-driven, you don't let deals slip through the cracksStrong CRM discipline with a habit of keeping pipeline data current and accurateClear, concise communicator who can move customers to action efficientlyThrives in a fast-paced, high-growth environment with evolving prioritiesExperience in a dedicated renewal management function (vs. renewals as part of a broader CSM role)Experience building or improving renewal playbooks and processes from scratchComfort with data analysis, pulling reports, spotting trends, and using data to prioritize your bookBenefitsEquity at a fast-growing, category-defining companyHealth, dental, and vision insurance401(k)Flexible PTOFree lunches/snacks at the officeCompany OverviewYoodli is an AI-powered communication enablement platform that helps revenue teams scale roleplay and coaching—giving managers time back, building confident reps faster, and driving pipeline impact. It was founded in 2021, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is https://www.yoodli.ai.