[Remote] Customer Success Manager (Remote-USA)

Note: The job is a remote job and is open to candidates in USA. DeepJudge is the intelligence layer for legal work, founded by former Google search engineers. They are seeking a Customer Success Manager to transform the way large law firms leverage technology, focusing on client retention, onboarding, and relationship management.ResponsibilitiesMonitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clientsGuide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needsServe as the primary point of contact for your portfolio of clients, fostering strong, long-term relationshipsCoordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client successLead engaging training sessions and business reviews with senior professionalsProactively address client concerns and resolve issues with professionalism and efficiencyGather client feedback to drive continuous improvement and contribute to product developmentSkills5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environmentPolished communication and presentation skills, with the ability to confidently engage senior legal professionalsComfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs)A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic 'startup/scale-up' environment where you will help build processes rather than simply follow a pre-existing playbookA meticulous approach to managing tasks, timelines, and client requestsAbility to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communicationAbility to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe)A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needsBenefitsThe ability to work remotely within a global companyCompetitive salary and incentivesA supportive and collaborative company culture that values your contributionsCompany OverviewDeepJudge is an AI platform for legal professionals that enhances access to internal knowledge and documents within law firms. It was founded in 2021, and is headquartered in Zürich, Zurich, CHE, with a workforce of 51-200 employees. Its website is https://www.deepjudge.ai.