[Remote] Customer Success Manager, Public Sector

Note: The job is a remote job and is open to candidates in USA. Docebo is an AI-powered learning platform that transforms how organizations manage training. As a Customer Success Manager in the Public Sector, you will act as a consultant for government partners, ensuring effective adoption of the Docebo platform to meet their unique challenges and maximize ROI.ResponsibilitiesChampion the Customer: Act as the primary advocate and trusted advisor for your public sector portfolio, ensuring their unique regulatory and organizational challenges are met with innovative, effective solutionsDrive Strategic Adoption: Consult with agency partners on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable, mission-oriented resultsMaster the Platform: Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI-powered toolsBridge the Communication Gap: Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to high-ranking public officialsArchitect Retention & Growth: Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our public sector customers expand their community and organizational impactCollaborate Globally: Partner across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we serveLead the Escalation: Calmly and strategically navigate high-stakes challenges, turning potential bureaucratic or technical roadblocks into opportunities for deeper trust and resolutionSkills5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex, high-value accountsProven ability to build instant rapport and influence diverse stakeholdersAbility to drive upsell growth while ensuring customers achieve their outcomesAbility to thrive under pressure and juggle a high volume of tasks with autonomous, razor-sharp organizational skillsEffective communication skills for virtual presentations and written compliance and strategy documentsNatural curiosity for HR or LMS technology and a drive to stay ahead of public sector and industry trendsApproach every interaction with positive intent, a collaborative mindset, and a passion for inclusivityWillingness to travel up to 25% of the timeDeep familiarity with the LMS or HR Tech ecosystemStrong background navigating public sector or government procurement landscapesExperience navigating complex technical integrations within a learning environmentWorking knowledge of FedRAMP certification and security standardsBenefitsEmployee Share Purchase Plan (ESPP) at a 15% discountHealth benefitsPaid vacation daysTwo company-wide Docebo DaysFloating holidays for cultural celebrationsYour birthday offCoverage offering you time with your little one(s)Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors)Company-wide events that keep the fun rolling all year longHybrid Work Philosophy - Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the weekCompany OverviewDocebo is a cloud SaaS Learning Platform that enables companies to deliver, track and certify online training to their staff. It was founded in 2005, and is headquartered in Toronto, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://www.docebo.com.