[Remote] Customer Success Manager, Proactive Services

Note: The job is a remote job and is open to candidates in USA. Atlas Copco is a global technology leader committed to driving positive impact across industries and communities. The Customer Success Manager, Proactive Services is responsible for supporting customers’ innovation journeys by ensuring they maximize value from the Hardware Maintenance portfolio, fostering long-term relationships, and driving adoption of solutions.ResponsibilitiesDriving customer outcomes by ensuring customers maximize value and achieve their goalsBuilding strong, trust-based relationships that promote loyalty and advocacyProactively identifying risks and providing solutions before issues escalateLeading onboarding and implementation of ToolCover solutions, serving as the primary contact during launchConducting regular check-ins and business reviews to optimize performance and valueReducing customer churn by improving satisfaction and demonstrating ongoing valueIdentifying upsell and cross-sell opportunities to support growthAnalyzing equipment usage data to uncover trends, measure success, and inform decisionsSupporting internal teams (MVI, GIN) through training, materials, and customer engagement to drive Proactive Services adoptionChampioning value-based selling by clearly articulating solutions, benefits, and ROIProviding feedback to enhance the solutions portfolioBuilding collaborative relationships across SCE BL and ACTA teams to drive shared successEstablishing and sharing KPIs to demonstrate the impact of Proactive ServicesSkillsBachelor's degree in Business, Engineering, IT/Computer Science, Communications, or related fieldRelevant sales experience (e.g. territory growth, account management or business development) with consistent KPI's preferredStrong technical understanding required to engage with customers effectivelyWillingness to travel up to 50% within the assigned region, including both domestic and international trips to support sales meetings, client engagement, and business forecasting activities; overnight travel may also be required based on business needsStrong communication skills with experience in product demonstrations a plusExperience selling software solutions to a wide variety of customersMaintain expert status in MS Office programs (Word, Excel, Teams, and PowerPoint)BenefitsProfessional Development: Opportunities for growth, training, and career advancement.Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.Family Support: Paid Maternity & Parental Leave.Wellness Perks: Gym, Education, and Health Reimbursements.Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.Company OverviewAtlas Copco manufactures industrial tools and equipment. It was founded in 1873, and is headquartered in Nacka, Stockholms Lan, SWE, with a workforce of 10001+ employees. Its website is https://www.atlascopcogroup.com.