[Remote] Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote

Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a leading health services organization, and they are seeking a Customer Success Manager for their Pharmacy Team. In this role, you will manage relationships with pharmacy accounts, drive program performance, and support clients in maximizing savings and maintaining compliance.ResponsibilitiesManage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performanceDrive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insightsSupport purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operationsProvide proactive customer support, responding to inquiries, delivering training, and anticipating client needsIdentify opportunities for product or service enhancements based on customer feedback and data trendsMonitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performanceCollaborate cross-functionally to investigate and resolve data anomalies and complex client issuesPlan and deliver regular business reviews, training sessions, and program updates aligned to client expectationsUtilize internal tools and platforms to manage account activity, reporting, and documentationContinuously build product and system expertise to support evolving client and business needsSkillsMinimum 3 years of experience in customer support, technical support, or SaaS account management rolesStrong verbal and written communication skills, including the ability to manage complex client conversationsDemonstrated ability to analyze data and troubleshoot issuesProficiency with Microsoft Office tools, especially ExcelAbility to manage multiple priorities in a fast-paced, detail-oriented environmentStrong customer focus with proactive problem-solving skillsBachelor's degree (preferred, not required)Experience working in pharmacy, healthcare, or 340B environmentsExperience working with financial data, reporting tools, or SaaS platformsAbility to work cross-functionally in a matrixed organizationBenefitsAnnual bonus planMedicalVisionDentalWell-being and behavioral health programs401(k)Company paid life insuranceTuition reimbursementA minimum of 18 days of paid time off per yearPaid holidaysCompany OverviewThe Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.cigna.com/.