[Remote] Customer Success Manager North America

Note: The job is a remote job and is open to candidates in USA. Stravito is a company that transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows. They are seeking a Customer Success Manager to drive engagement and value for a portfolio of enterprise customers, particularly focusing on US-based clients, while collaborating closely with various teams to ensure customer satisfaction.ResponsibilitiesManage, support and develop a portfolio of enterprise customers (B2B)Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagementDevelop the business by identifying patterns and synergies between different end-user use casesProactively share customer learnings and insights with the broader Stravito teamReport to the Lead Customer Success Manager for the USWork closely with Product, Tech & Design to make it happen!Skills3-5 years experience as a Customer Success ManagerPrevious experience managing for complex enterprise accounts"Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers areBusiness-orientation - constantly thinking of how to grow and scale your customerAbility to thrive in start-up and remote-first environmentsStrong interpersonal and communication skillsFluency in English, both spoken and writtenBenefitsFun, collaborative environmentCompany events a couple of times each yearCompetitive compensation packagePossibility of working with cutting-edge technologyCompany OverviewStravito lets global enterprises leverage more research and insights to make better, more consumer-centric decisions. It was founded in 2017, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 51-200 employees. Its website is https://www.stravito.com.