[Remote] Customer Success Manager, Mortgage

Note: The job is a remote job and is open to candidates in USA. Argyle is a fast-growing, remote-first, Series C startup focused on solving consumer data problems. They are seeking a Customer Success Manager to be the primary point of contact for strategic customers, manage relationships, and enhance customer experiences through data analysis and collaboration with the product team.ResponsibilitiesOwn the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sellsManage and nurture multiple customer relationships, including proactively and confidently engaging with key contacts to convey the value of our productMonitor KPIs and customer health to reduce churn risk, promote retention, and improve the overall customer experienceTroubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a point of escalation for complex issuesOperate within and continuously improve established systems and processes to deliver a consistent and scalable customer success experienceSkills3+ years of experience in a customer-facing, solution-oriented roleExperience in the mortgage industryAbility to develop strong, loyal, and long-lasting client relationshipsStrong technical acumen coupled with the desire to learn the ins and outs of Argyle's APIComfortable using AI tools in day-to-day work (e.g. drafting, research, workflow automation, synthesizing customer insights) and curious about how AI can improve how you workExceptional ability to prioritize tasks and work independentlyExcitement to perform and deliver in a high-growth environment and strive for continuous improvementExperience at a high-growth startup or scale-upExperience with Point-of-Sale and Loan Origination SystemsBenefitsCommissionEquityRemote-firstCompetitive pay and equityOwnershipFlexibility to work in a way that suits them, including flexible time offInclusive teamCompany OverviewArgyle is the leading provider of direct-source, consumer-permissioned income, employment, and asset verifications It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.argyle.com.