[Remote] Customer Success Manager - Logistics

Note: The job is a remote job and is open to candidates in USA. Charger Logistics Inc. is a world-class, asset-based carrier with over 20 years of experience delivering exceptional logistics solutions across North America. They are seeking a Customer Success Manager - Logistics who will serve as the primary point of contact for clients, building strong relationships and ensuring customer satisfaction. The role involves managing accounts, identifying growth opportunities, and collaborating with internal teams to meet customer needs.ResponsibilitiesServe as the primary point of contact for a portfolio of accounts — proactive, responsive, and solutions-focused at every touchpointBuild deep, trust-based relationships through consistent communication and a genuine commitment to understanding each customer's needsManage customer expectations with transparency and professionalism, turning challenges into opportunities to strengthen the relationshipConsult with clients to resolve issues quickly and provide ongoing support that exceeds expectationsEnsure all customer commitments are met by coordinating closely with internal operations, dispatch, and implementation teamsIdentify opportunities to upsell and grow existing accounts by understanding client goals and matching them to Charger's service offeringsIdentify and develop new business relationships within target marketsParticipate in rate matrix reviews, large-spend bids, and customer presentations to deliver competitive, profitable solutionsMonitor market trends, competitor activity, and customer needs to stay ahead of the curveMaintain an organized CRM database of clients, prospects, partners, and vendorsPrepare sales budgets, reports, and expense documentationCollaborate with the VP of Sales/Customer Service on prospect and client meetingsSkills1–3+ years of account management or customer-facing experience in transportation and logisticsPost-secondary degree in Sales, Marketing, Business, or a related fieldA genuine passion for customer service — you understand that happy customers are the foundation of everythingStrong communication skills — clear, empathetic, and professional whether on the phone, over email, or in personExcellent organizational and analytical skills with the ability to manage multiple accounts simultaneouslyComfortable working both independently and collaboratively in a fast-paced environmentBenefitsCompetitive salaryComprehensive healthcare benefitsReal career growth within a scaling, North American organization401kCompany OverviewCharger Logistics'​ strives to offer the best client focused logistics solution. We start with flexibility. It was founded in 2011, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 501-1000 employees. Its website is https://www.chargerlogistics.com.