[Remote] Customer Success Manager (Job ID: VRCSMLA)

Note: The job is a remote job and is open to candidates in USA. InsideOut is a company focused on maintaining strong client relationships, and they are seeking a Customer Success Manager to ensure exceptional care and communication with clients. The role involves acting as the primary point of contact for client inquiries, handling escalations, and supporting onboarding processes.ResponsibilitiesAct as the first point of contact for all client inquiriesCommunicate with clients via email text and phone calls ensuring timely responsesHandle client escalations quickly and update internal platforms accordinglySupport onboarding processes and assist during scheduled client meetingsConduct outbound follow up calls when additional assistance is neededWork independently and consistently meet expectations without micromanagementIdentify potential issues early and address them before they escalateWill be trained to fully manage client call processes/script updates via a CRM Script EditorSkillsMinimum 1 year of experience in a Customer Success ManagerNeutral or excellent English speaking accentStrong communication skills in both written and spoken EnglishTech savvy and highly adaptable to new platformsReliable backup power and internet service providerWillingness to adjust schedule during urgent situationsMinimum of 16GB RAM for smooth multitaskingGmailGoogle SpreadsheetsRingCentral preferred but not requiredCompany OverviewInside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.