[Remote] Customer Success Manager II - Central

Note: The job is a remote job and is open to candidates in USA. Tines is a company founded in 2018 that empowers important workflows through its intelligent automation platform. The Customer Success Manager II will drive customer adoption and expansion of the platform, ensuring clients realize its full potential while providing feedback to internal teams and developing renewal plans.ResponsibilitiesLeading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timelineTranslating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platformCoordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teamsPartnering with internal resources to build account plans and align customer needs with use cases to increase platform usageProactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation planIdentifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assetsDeveloping and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the accountReview account dashboards, metrics, log-ins, and use cases to determine the health of the customerSkills3-5 years of experience in a technical account management, customer success, or post-sales role at a technology companyExperience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partnersKnowledge of API's + how they functionCompany OverviewTines is a no-code workflow automation platform designed especially for security teams. It was founded in 2018, and is headquartered in Dublin, Dublin, IRL, with a workforce of 201-500 employees. Its website is https://www.tines.com.