[Remote] Customer Success Manager (High Tech) - GIS Professional

Note: The job is a remote job and is open to candidates in USA. Schneider Electric is seeking a Customer Success Manager to partner with leading utilities to accelerate digital transformation and enhance operational success. The role involves managing high-touch customer accounts, ensuring successful onboarding, driving product adoption, and fostering long-term relationships to align with customer business goals.ResponsibilitiesServe as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagementBuild and maintain strong, long-term relationships with top management and middle managers in customer organizations. Understand power maps and decision making process in customer organizationUnderstands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these goalsDevelop and implement customized onboarding plans tailored to individual customer needsCreate and manage customer success plans that align with the customer’s business goals and desired outcomesPrepare both standard and custom documentation to support onboarding and ongoing engagementLead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic adviceCollaborate closely with the Operations team for seamless handoffs in last phase of project deliveryCollaborate closely with the Sales team for seamless handoffs and cooperative customer managementOrganize quarterly business reviews (QBRs) and take part in annual SteerCo meetings to discuss performance, progress, and future goalsMonitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategiesPromote advocacy programs, webinars, and external presentations, positioning the customer as a success story for internal and external audiencesCollaborate with product teams to provide input on the roadmap based on customer feedback and requirementsPrepare and deliver quarterly business reviews (QBRs) for high-touch customers, focusing on performance metrics, business value, and strategic alignmentGenerate custom pricing proposals when necessary and assist in contract renewalsWork intensively with Sales and Support teams to ensure a coordinated approach to customer managementDrive internal and external success stories, including developing 3 internal and 1 external story per customer annuallyEngage customers in advocacy programs, helping them to present their success stories at user conferences and other industry eventsLead webinars with product owners and advocates to showcase customer successes and product enhancements benefits to CustomersAccelerate time to value by guiding customers through their maturity journey and upselling digital and advisory servicesCoordinate with Partner, if Partner is engaged in project delivery and/or L1 supportMaximize the return on investment from our software and servicesContinuous Service Improvement, benefit from ongoing enhancements based on customer feedback and industry trendsBuild a long-term, collaborative relationship with our team dedicated to their successParticipating in the tendering process during acquisition of new High-touch customers, by providing answers to customer’s requests, participating in tendering calls with customers, and closely collaborating with Tendering, Sales and Support during the whole processSkillsEducation: Bachelor's/Master's degree in Power Engineering, or related fieldProven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functionsGood understanding of Power Distribution Utilities' business, their processes and regulatory compliance principles is a significant advantageUnderstanding of ADMS/OMS/GIS software and its integration within utility landscapeStrong understanding of software products for utilities and the ability to communicate technical concepts effectively to non-technical stakeholdersExcellent communication, interpersonal and negotiation skillsAbility to thrive in a fast-paced, dynamic environment and drive initiatives independentlySupport up to 10% international travel yearlyProfessional Proficiency in both written and spoken English is mandatoryFamiliarity with customer success platforms and tools is a plusGerman, Spanish and French also a plusBenefitsMedical (with member reward points)DentalVisionBasic life insuranceBenefit BucksFlexible work arrangementsPaid family leavesWell-being programs12 holidays per year15 days of paid time off per yearCompetitive pay and programs including base salary, incentives, company share ownership, and 401(k) with matchPerformance discussionsGlobal opportunitiesThe Schneider Career HubLearning platforms like CourseraVolunteer leavePrograms with the Schneider Electric FoundationYouth education initiativesMilitary leave benefitsCompany OverviewSchneider Electric specializes in the digital transformation of energy management and automation. It was founded in 1836, and is headquartered in Rueil-malmaison, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is https://www.se.com.Company H1B SponsorshipSchneider Electric has a track record of offering H1B sponsorships, with 14 in 2026, 150 in 2025, 103 in 2024, 108 in 2023, 98 in 2022, 115 in 2021, 109 in 2020. Please note that this does not guarantee sponsorship for this specific role.