[Remote] Customer Success Manager, Growth – Bilingual (Spanish/English)

Note: The job is a remote job and is open to candidates in USA. Vanta is a company focused on helping businesses earn and prove trust through continuous security monitoring. As a Customer Success Manager, Growth – Bilingual (Spanish/English), you will guide customers through their security and compliance journeys, ensuring their success and satisfaction with Vanta's specialized solutions.ResponsibilitiesWork with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content in both Spanish and English languageEmpower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retentionMonitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platformServe as the point of contact for your customers and drive them to specific business outcomes on their timelinesBecome a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solutionProvide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teamsPartner with your Growth CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention resultsProactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunitiesLiaise with Support and Finance to help quarterback resolutions for customer issuesServe as the voice of your customers cross-functionally, providing feedback to the Product team and broader businessSkillsHave 2+ years of experience in Customer Success at a SaaS companyBusiness-level fluency in Spanish and English — written and spokenBackground in running a large book of business at scaleWillingness to collaborate with others and drive mutually beneficial outcomesSelf-motivated and curious: Bias for action and committed to iterating when necessaryExcellent communication and critical thinking skills in both Spanish and English, with comfort building relationships and presenting across industriesWork effectively in a highly ambiguous, ever-changing environmentPossess clear and thoughtful communication skills, with strong critical thinking abilityBe highly empathetic to customers, with a proven track record of long-term customer retentionExperience with hitting retention targets and creating happy, healthy customersHave stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-upMust be authorized to work in the U.S. without the need for current or future employer sponsorshipOpen to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impactExperience working in the security or compliance industry is preferredBenefitsOffers EquityThis role is also eligible for medical benefits401(k) planOther company perk programsIndustry-competitive salary and equityComprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans16 weeks paid Parental Leave for all new parentsHealth & wellness stipendRemote workspace, internet, and cellphone stipendCommuter benefits for team members who report to the SF and NYC officeFamily planning benefitsMatching 401(k) contribution with immediate vestingFlexible PTO policy, plus 80 hours of Sick Time11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!Company OverviewVanta is a trust management platform that automates compliance and risk management. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://vanta.com.