[Remote] Customer Success Manager, Enterprise Accounts

Note: The job is a remote job and is open to candidates in USA. Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. They are seeking a Customer Success Manager, Enterprise Accounts to serve as a trusted advisor to strategic and enterprise clients, directly impacting revenue growth and customer satisfaction.ResponsibilitiesOwn the success and outcomes of Truv’s largest and most complex enterprise customersAct as a trusted advisor to senior stakeholders across multiple lines of businessDrive adoption and maximize utilization of Truv within large, matrixed organizationsLead and coordinate enterprise-level implementations spanning multiple products, use cases, and systemsDesign and deliver tailored enablement programs, training, and best practices to accelerate adoptionCollect, analyze, and present customer data to uncover insights that inform strategy and drive measurable successProactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomesPartner closely with Account Executives to support renewals, expansions, and upsells across enterprise accountsSkills5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technologyDeep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impactExperience leading large-scale software rollouts at Fortune 500 or financial services organizationsStrong ability to master complex product functionality and translate technical concepts into business value for customersSkilled at educating, enabling, and training enterprise customers across diverse audiencesTrack record of resolving complex customer issues through effective cross-functional collaborationFamiliarity with mortgage, consumer lending, or fintech technology and operationsBackground in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processesBenefitsFully remoteCompetitive salary and equity packageHealth, dental, and vision insurance401(k)Flexible time offWork with cutting-edge technology and innovative customersOpportunity to shape the future of financial data accessCompany OverviewWith Truv, users can easily connect their payroll and financial accounts to instantly verify employment, income, and identity. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.truv.com/.