[Remote] Customer Success Manager (EMEA)

Note: The job is a remote job and is open to candidates in USA. QAD is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. The Customer Success Manager is responsible for being the primary point of contact for QAD Redzone customers, providing expertise and support, and ensuring their continued success post-deployment, with a focus on customer support and retention within the EMEA Market.ResponsibilitiesBe a technical expert in Redzone software and coaching in order to serve as a resource for customersTravels to various customers sites each week to provide leadership and coaching to teamsComplete success visits to support customers and their usage of Redzone, often finding ways to re-engage teams quicklyBuilds strong and trusted relationships with senior leaders in the customer communityRecognizes customers’ needs and influences to facilitate upsell processes and activityHelps identify and support retention risk and opportunities to mitigateProvides oversight and support for ~100 customers at a timeLeads regional community networking eventsSupport broader Coaching Team and assist with customer deployments as neededSkillsStrong Redzone user, well versed in all the features and capabilities of the application (Productivity, Compliance, Reliability, Learning)Well versed Analytics userStrong listening skills to understand customer needsStrong commercial acumen in order to support customer needs and where Redzone can add value or prescribe other servicesExperience using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvementAbility to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and customers. Able to juggle multiple projects while wearing many hatsAbility to develop and maintain strong relationships with customers and internal teamsStrong written and verbal communication skills including presenting to various audiencesAbility to manage time effectively and to work in a high paced, high growth environmentDegree in Engineering, Manufacturing, Business Management and Leadership, or similarExperience working in direct hands-on manufacturing-previous roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager, preferably within the food and beverage industryExperience leading operations and teams within a manufacturing plant environmentProgrammable Logic Controller (PLC) experience and familiarity is a plus, but not requiredBenefitsYour health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.Opportunity to join a growing business, launching into its next phase of expansion and transformation.Collaborative culture of smart and hard-working people who support one another to get the job done.An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.Company OverviewQAD offers cloud-based enterprise manufacturing and supply chain solutions. It was founded in 1979, and is headquartered in Miami, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.qad.com.